Frequently Asked Questions
Everything you need to know about shopping with zoe kratzmann.
What is your shipping policy?
We offer free standard shipping on all domestic orders over $200. For orders under this amount, a flat rate applies. International shipping is also available and calculated at checkout.
How do I return an item?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with tags attached. Please note that sale items are eligible for store credit only unless marked as final sale.
How do I find my correct size?
Each product page features a specific size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed aesthetic, or contacting our team for personalized advice.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options via Afterpay and Klarna for our Australian customers.
Can I change or cancel my order?
Once an order is placed, it is processed quickly by our warehouse team. Please contact us immediately at [email protected], and we will do our best to accommodate changes before the order is dispatched.
Are your materials sustainably sourced?
At zoe kratzmann, we are committed to quality and longevity. We prioritize natural fibers and work closely with ethical manufacturers to ensure our garments are made to last and respect the environment.