Returns & Exchanges
At zoe kratzmann, we want you to love your purchase. If you are not completely satisfied, we offer returns for a refund or store credit on full-priced items within 14 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Ensure all garments are in their original condition, unworn, and unwashed, with all designer tags still securely attached.
Post Your Parcel
Print your generated shipping label and drop your package at any authorized postal location, ensuring you keep a copy of your tracking number.
Receive Your Refund
Once our team receives and inspects your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing